Συχνές ερωτήσεις

Συχνές ερωτήσεις καζίνο

Προκριμένου να παίξετε με πραγματικά χρήματα στο καζίνο μας, πρέπει να εγγραφείτε. Εάν έχετε ήδη λογαριασμό, τότε απλά πρέπει να συνδεθείτε

Εάν αποσυνδεθείτε από το internet, οι συναλλαγές σας αποθηκεύονται στη βάση δεδομένων μας. Από τη στιγμή που θα συνδεθείτε ξανά στο λογαριασμό σας και ανοίξετε το ίδιο παιχνίδι, μπορείτε να συνεχίσετε να παίζετε από το ίδιο σημείο. Το ίδιο ισχύει και για το υπόλοιπό σας και για τις δωρεάν περιστροφές που είχατε τη στιγμή εκείνη.
Μπορείτε να δείτε τους τελευταίους γύρους σας ανοίγοντας οποιοδήποτε παιχνίδι του καζίνο και επιλέγοντας Λογαριασμός Καζίνο στην πάνω δεξιά γωνία της οθόνης. Στο καινούριο παράθυρο που θα ανοίξει, παρακαλούμε κάντε κλικ στις Συναλλαγές και επιλέξτε την αντίστοιχη χρονική περίοδο του παιχνιδιού. Στη συνέχεια επιλέξτε Εμφάνιση και θα εμφανιστούν τα αποτελέσματα κάθε γύρου.
Εάν θέλετε να επικοινωνήσετε με την υπηρεσία πελατών, προκειμένου να ελέγξουμε αναλυτικά το παιχνίδι, παρακαλούμε επικοινωνήστε μαζί μας μέσω e-mail το οποίο θα περιέχει τις παρακάτω πληροφορίες:
1. Tο όνομα του παιχνιδιού
2. Την ακριβή στιγμή που εμφανίστηκε το πρόβλημα
3. Τον αριθμό του παιχνιδιού

Εάν έχετε εξαντλήσει τα εικονικά χρήματά σας στη λειτουργία διασκέδασης, δεν υπάρχει λόγος να ανησυχείτε. Μπορείτε να κλείσετε το παράθυρο του παιχνιδιού και να ανοίξετε ένα καινούριο. Σε αυτό το καινούριο παιχνίδι, θα πάρετε νέα εικονικά χρήματα και θα μπορείτε να συνεχίσετε να δοκιμάζετε όλα τα παιχνίδια.

Όταν παίζετε για διασκέδαση, δεν αφαιρούνται χρήματα από τον προσωπικό σας λογαριασμό, καθώς πρόκειται για αυτό ακριβώς: εικονικά χρήματα και όχι πραγματικά.

Για να το κάνετε αυτό, παρακαλούμε ανοίξτε το μενού my betcapo. Εκεί μπορείτε να ελέγχετε τα πάντα.

Μπορείτε να διαβάσετε τους κανονισμούς των παιχνιδιών στην χρωματισμένη μπλε περιοχή στο κάτω μέρος της σελίδας.

Καταθέσεις και Πληρωμές

  1. 1. Συνδεθείτε με το όνομα χρήστη και τον κωδικό σας.
  2. 2. Στο μενού κάντε κλικ στο mybetcapo.
  3. 3. Επιλέξτε Εκταμίευση.
  4. 4. Εισάγετε το ποσό που επιθυμείτε.
  5. 5. Επιλέξτε τη μέθοδο πληρωμής.
  6. 6. Συμπληρώστε τα επιπλέον στοιχεία που απαιτούνται για την πληρωμή

Όχι, στην betcapo δεν υπάρχουν χρεώσεις.

Οι εκταμιεύσεις ελέγχονται και πραγματοποιούνται μετά από μία εργάσιμη ημέρα. Οι τραπεζικές συναλλαγές απαιτούν μία με τρεις εργάσιμες ημέρες.

Τα κέρδη σας πιστώνονται αυτόματα στο λογαριασμό σας.

Η μέθοδος εκταμίευσης εξαρτάται από την μέθοδο κατέθεσης. Εάν κάνατε την κατάθεση μέσω τραπεζικής συναλλαγής, για παράδειγμα με κάρτα Paysafe, Sofortüberweisung ή PayPal, τότε και η εκταμίευση είναι δυνατή μόνο μέσω τραπεζικής συναλλαγής. Καταθέσεις μέσω Mastercard, Visa, Skrill (Moneybookers), Paypal ή Neteller καταβάλλονται στον ίδιο λογαριασμό σε κάθε περίπτωση.

  1. 1. Συνδεθείτε με το όνομα χρήστη και τον κωδικό σας.
  2. 2. Στο μενού mybetcapo κάντε κλικ στο Κατάθεση.
  3. 3. Εισάγετε το ποσό που επιθυμείτε.
  4. 4. Επιλέξτε τη μέθοδο κατάθεσης που επιθυμείτε.
  5. 5. Συμπληρώστε τα επιπλέον στοιχεία που απαιτούνται για την πληρωμή σύμφωνα με τη μέθοδο πληρωμής, όπως ο κωδικός της Paysafe, ο αριθμός της χρεωστικής κάρτας και ο κωδικός ασφαλείας.

Για τις τραπεζικές καταθέσεις, από την πλευρά μας δεν υπάρχει καμία χρέωση. Το ποσό πιστώνεται εξ ολοκλήρου στο λογαριασμό σας. Ωστόσο, για τις διεθνείς συναλλαγές, ενδεχομένως υπάρξουν κρατήσεις από την τράπεζά σας. Γι’ αυτό δεν μπορούμε να κάνουμε κάτι.

Μερικά δευτερόλεπτα μετά την κατάθεση, μπορείτε να αρχίσετε να παίζετε με τα χρήματα που καταθέσατε. Μόνο οι τραπεζικές συναλλαγές απαιτούν συνήθως δύο ή τρεις εργάσιμες ημέρες.

The minimum amount for a deposit at betcapo is 5 €.

Payouts are reviewed and released after one business day. Bank transfers require one to three business days.

We offer several payment methods.
Please note that the deposit methods are different depending on the country. Before you make a deposit, you should make sure that the appropriate method is available in your country.

  • Take advantage of bank transfer for low-cost transactions. Depending on the bank, the deposit can take one to three business days to clear.
  • Use international bank transfer for transactions outside of Germany.
  • With GiroPay you can perform a direct payment via online banking from your bank.
  • Use Sofortüberweisung for instant deposits . Here, the current bank account information is queried.
  • Credit card payments are simple and fast. You will need a VISA or MasterCard.
  • To use Skrill (formerly Moneybookers) in order to make deposits, you must also create a Skrill account. Then charge it and you can deposit to betcapo.
  • A Paysafecard can be purchased in many outlets ( drug store, gas station , etc. ). Then for deposit specify the Paysafecard number. It is an anonymous paymet method because you don't have to provide any personal information.
  • Neteller is an internationally popular prepaid system to deposit, pay, transfer and payout money.

Each amount NOT bound to a bonus is payable after a single turnover. Please note that thus each payment amount must be used once in any betcapo product due to the Money Laundering Act.
Deposit amounts for which you have received a bonus (and the bonus amount) will remain blocked for withdrawals until you have met the corresponding bonus conditions. After fulfilling the bonus conditions, your credit is free for payout
Due to administrative reasons, the current minimum payout amount is 30 €.

Username at betcapo, Account holder full name, Bank Name, IBAN, SWIFT or BIC

SWIFT or BIC (BIC stands for Bank Identifier Code) are internationally standardized codes that are used in banks worldwide. It has a length of 8 or 11 alphanumeric characters. You can inquire them at your bank.

International Bank Account Number (IBAN) is an international standard notation for bank account numbers. The corresponding IBAN can also be obtained from your bank.

Before the first payout can be made, each player's account must be verified once. Verification is for your own safety and is required due to our licensing requirements.
For the verification, a color copy of the front and back of your ID card or driver's license is required. Alternatively, you can send us a color copy of your passport.
In addition, a copy of a current bill (e.g. telephone, water, electricity, etc.), an official letter or bank statement not older than three months is required. Only your name, address and the date on the document must be visible. Information such amounts, etc. can be blacked out if you want. Send these documents to us in a good resolution and in color as photo or scan by e-mail to [email protected] . Alternatively you can select and upload the documents under your player account at mybetcapo.
We assure you that your data is, of course, subject to data protection and thus will be treated as strictly confidential.
Please note that copies that confirm your used deposit methods can also be requested by our payment department.

Reasons for rejection may be the following:

  • More and more banks offer 3-D Secure for credit cards. If your bank offers this service, the credit card must be enabled for it. This is also known under the names such as " Verified by Visa " or "MasterCard SecureCode"
  • Lately, more and more banks suspend or limit credit card payments for gambling providers. This has the consequence that payments made upon us, are automatically rejected by the bank, or that credit card payments for our products only can be made up to a certain amount. The amount of a possible limit is different from bank to bank.
  • Credit card payments from Switzerland and the Netherlands to gambling sites are no longer possible due to new regulations.
  • Based on national and international circumstances payments can not be accepted from all countries.
  • There are only 10 payment attempts possible within 24 hours. Each additional payment attempt (whether successful or not ) is then automatically rejected and additionally results in an extended waiting period until the next available deposit.

In case of difficulties with the credit card payment, our customer service should be contacted primarily.

After you have logged in with your username and password, you will find the status of your deposits and withdrawals under mybetcapo => Account Details.
Please note that deposits and withdrawals via bank transfer can take two to three business days to clear (Saturday and Sunday are not working days for international banks).

To do a payout the account holder must match with the holder of the Player account. If this is not the case, the withdrawal request is rejected. This applies to all payment methods.
The payout method is also dependent on the deposit method. If your payments were made by bank transfer, Paysafecard, Sofortüberweisung or PayPal, payments are only possible to your own bank account. Payments by Mastercard, Visa, Skrill (Moneybookers), Paypal or Neteller can be paid to the same account in each case.

We strive to provide a prompt processing. Depending on the amount of the deposit, it can be handled in a few minutes or a few hours. In most cases, payments are handled within minutes.

No, it is not allowed to move credit to other player accounts for legal reasons.

Games

First, you must log in to your account. To play the games in the real money mode, you need to have credit in your main account. If the games are not yet installed on your PC, please download and install them by clicking the "DOWNLOAD" button. The games are free. Follow the instructions, only graphics that will be deleted automatically after 30 days, in case you don't use them, will be installed. A transfer of credit from your main account is not necessary to use the games.

For your Games transactions check mybetcapo> Account Details> Slot Games. Here can you view everything related to them.

Since we are constantly striving to expand the category Games for you, different special offers will be provided in the future.
In most countries, the jackpot is available.

While you are not logged in, or if you go over the game that you want to play with the mouse, you are offered to choose between the two modes (Play For Fun) and (Play For Cash). Playing in Fun Mode is almost like the real money mode, you'll get the same payout ratios. To play for real money, you just need to log into your player account.

Sports betting

A system bet consists of several combination bets (parlays). With a single bet placement you play several bets or bet combinations. However, in contrast to the normal combination bet you not only win if all bets of your system are correct. With system bets it is sufficient if only one or more sub bets are correct, depending on which type of system bet you chose. For a system 3/5 (10 bets), you make five predictions, from which ten 3-folds are formed. At least three must be successful in order to make a profit.
If you are correct with all forecasts, you get the maximum profit. With a wrong bet you still have won four of the 10 sub-bets. With two false tips you still have one right 3-fold.

If you mark one or more bets with the bank in a system bet, it means that this match definitely has to be forecasted correctly and therefore you decrease your wager in the system bet.

The maximum possible profit amounts to € 15,000 per day, customer or betting slip and budget.
The maximum possible factor on one betting slip is x1000.
The maximum weekly earnings (bet placement; Monday 00:00 to Sunday 24:00 o'clock) per customer is € 50,000.
If you place multiple bets where the total income exceeds the limit, or whose total use exceeds the use limit of these bets, betcapo is entitled to reduce the payout of profits insofar as this is necessary to meet the profit or wager limits.

In the case of a handicap bet you not just bet in victory or defeat, but must also have the result in mind. This is because in the handicap bet one of the opponent gets a lead (of course only on the coupon) that is added to the actual result. Thus, the other team has a disadvantage, the "handicap".
Under the column headings you will find the following information:

  • HC - This is where the handicap is displayed, which has been given to one or the other team by the bookmakers. For example, "0:1" means that Team 2 starts with a goal ahead of team 1.
  • HC1 - Odds for Team 1 victory considering the handicap
  • HCX - Odds for Draw considering the handicap
  • HC2 - Odds for Team 2 victory considering the handicap

This lead is added to the result of the game. The lead is a "handicap" for the stronger team and then adjusts power difference between the two teams.

With a combination bet you combine several single bets with each other. To hereby make a profit, all single bets contained on the combination coupon, must be forecasted correctly.
The advantage of the combination bets is that the odds of single bets are multiplied by each other. This provides for more attractive odds.

In a multiple-way bet, you place several predictions for a game.
For example, multiple-way Single bet:
Schalke victory (ratio 2.00) and draw Schalke (ratio 3:10). In contrast to the double chance bet, two single bets are placed.

Multiple-way combination bet: In a multiple-way combination bet you can combine normal single bets with multiple-way combination single bets. A simple Multiple-way combination bet is, for example, with a Two-way combination.
An example:
You bet:

  • Win Bayern (ratio 1.50)
  • Win Dortmund (ratio 1.80)
  • Schalke victory (ratio 2.00) and draw Schalke (ratio 3:10)

You can place single bets, multiple bets and system bets from 0,20 €.

Already completed bets can not be canceled or changed. You are welcome to read about this in our terms and conditions.

If a betting event is canceled and started again within 48 hours, the bet applies for the restarted betting event. This does not apply to baseball games. These are measured in case of cancellation and / or shift to another Round with a replacement rate of 1.00.
If the betting event is not repeated within the 48 hours, the stakes will be refunded or credited. We then have a replacement rate of 1.00
This does not apply to football and hockey games that are canceled after the regular game time, here the result after regular full time is decisive.

Find your bets under mybetcapo > My sports betting.
Here you can select a desired time period and click on show. Now you will be shown your completed sports bets listed with the respective result (if already available) and other details.

The odds are calculated by our bookmakers from the expected probability of the result. An odd close to "1" means that our bookmakers consider this result to be very likely. The higher the ratio, the less believe our bookmakers that this result will occur. Odds of up to 10,000 are conceivable! Your stake will, in the event that your prediction occurs, be multiplied by the odds. So with a wager of 10 € and a odd of 2.35 you will get a profit of € 23.50 paid out.

Live bets are bets that you place at the beginning or during the game. The odds can be changed continuously during the game and thus you can place bets almost to the end of the encounter.

If a betting event canceled and started again within 48 hours, the bet applies for the restarted betting event. This does not apply to baseball games. These are measured in case of cancellation and / or shift to another Round with a replacement rate of 1.00
This does not apply to football and hockey games that are canceled after the regular after the regular game time, here the result after regular full time is decisive.

From the time of placing the bet the result is virtually set to 0:0. This means that only the goals count which are scored after placing the betting coupon.
Example: The home team Cologne leads 4-1. Now you put a rest bet to „win Cologne“. The game ends 4-2. In this case you would have lost the bet because only the other team has scored a goal.

Account and registration

Any customer who wants to register at betcapo must specify correct data for legal reasons. For registration we need your name, date of birth, address, and a valid e-mail address.
Should errors have crept in with your details, you can correct them at "mybetcapo" > Change Data.
Due to legal regulations we are obliged as bookmakers, then to compare your ID with your address details.

Please photograph or scan:

  • both sides of your ID card
  • or your passport AND a recent bill (electricity, water, telephone or similar) or your certificate of registration on which your name and address are clearly visible.
    and send the files with reference to your user name and player name to [email protected] Alternatively you can upload your files under mybetcapo > Upload Data
    Should you have any questions, we look forward to hearing from you. You can reach us by phone at 0030-23335-01582 from 10:00-18:00 (CET) or on the mobile network 0030-693-6601000, hotline support is 24/7/360. Of course you can also contact us through the betcapo chat. We're here to help.
    Without your correct name and address we also cannot send you mail, coupons and gifts
  • Without your correct e-mail address the link to the registration can not be sent and you will not receive information about special offers or free bonus games.
  • If your identity does not match with the given data, in cases of doubt we have to assume that we cannot pay out to the wrong person.

The corresponding first deposit bonuses which we offer at a new registration depend on where you log in or by which advertisers you were mediated to us. Please note the information of our advertising partners.

If you forgot your username or password, please send an e-mail to customer [email protected] from the e-mail address which is specified in your account. The desired information is then sent to you via e-mail.
OR
If you have forgotten your password, please perform the following steps:

  1. 1. Click forgot password at the bottom of the home page
  2. 2. Enter your user name at Login and click on the green next button
  3. 3. Now the "Personal Question" ...? and "Personal Response": .......... appear. Answer this with the response that you have chosen when you registered.
  4. 4. Then "In a few seconds you will receive an e-mail” appears.
  5. 5. Open the email and click on the link (the link must completely be on one line, if it is wrapped at the end of the line).
  6. 6. Enter new password.
  7. 7. Please click on save.

We hereby confirm that a closure of your player account will take place unconditionally. You can close your account permanently or for a desired period. Send an email to [email protected] from the e-mail address which is specified in your account with a request to close your player account. You cannot re-register again until at least one year has elapsed after the closure.

1. Click the blue REGISTER button at the upper right of the page.
2. Fill out the form below and click the button CREATE NEW USER ACCOUNT.

No, you can only have one player account per person and household.

First name, last name, user name, and date of birth can not be changed in the player's account for legal reasons.

You must be at least 18 years old and have full legal capacity.

For the payout of profits it is essential that we identify the recipient clearly. Furthermore you confirm with your date of birth that you have reached the minimum age requirement.

No. Registration is nonbinding. You are only bound to our Terms and Conditions (GTC).

After successful registration, we will send you an email to your specified e-mail address.
It includes an activation link. Please click on the activation link.
Please note that depending on the size of your screen window it can happen that the activation link will be displayed in two lines.
In this case, copy this link and paste it in the address bar of your browser.
After confirming the activation link we will send you your password.

There is no obligation to make a deposit upon registration of your account. But to do sports betting, use the casino or poker room immediately, your account must have at least the credit that you want to use. For the deposit you can choose any payment method. For more information about payment methods, see deposit and withdrawal.

Sports betting bonus

Please note that the bonus conditions can vary depending on the obtained bonus.
The general rule is that you are betting on the total value referred to in the bonus conditions with a minimum odd of 2.00. If you place combination or system bets, this applies to the overall odd. The size of the stakes of the individual bets in a combination or system bet is optional.
You are welcome to contact our customer service regarding the amount yet to be turned over.

No, this is not possible. Any amount not bound to a bonus is payable after a single turnover. Deposits for which you have accepted a bonus and the corresponding bonus will remain blocked for withdrawals until you have met the corresponding bonus conditions. After that your deposit and the bonus are cleared for payout.

Your winnings are automatically credited to your player account.

A bonus is always associated with a specific account.
Bonus Codes from forums or that you have received from friends, can not be used on your account.